SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet Accessory (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://petaccessoire.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love this dishes. We 've got it up already in 2 colors. It is beautiful, stable and easy to wear. My dog also likes it very much. He's always sad when he has to move out.
Second custom changing color. Quality and ergonomic movement for the dog. 100x100 recommended
3rd. one, very nice
We switched from S to size M. Fits great. I am satisfied with the fit and quality.
Excellent quality!!! The size was perfect according to the size delivered by the supplier
Excellent producer! Recommended for all dog parents who care about the good walking of their dogs
I love this harness so much that I already got a second oneđ
Compliant. Replacing a TrueLove which is 4 years old and which ended up released at the level of the belt of a dog which is pulling quite a bit at the start of the ballades. New model looks like. Corresponds to expectations
Excellent fit and materials. Beautiful bib
The braces are high quality-first so made with details and details. I regret to send back, because even Xs are too big for my Psy. Nice gray color, reflective elements. Hold handle-great! I think they are Braces for every season except summer, because they are quite massive and will warm
For the American Akit silo yak treba, there were a lot of things with a belt to twist the Shob on the slap, and a dull glamorous harness on our divchynka. Kolori yaskrawi, it was crushed to finish it on yakisno, and on the viglyad and on the dot.
Order received on time. Harness ordered for a malinois of 30 kg in size L. It is of good quality and conforms to the description.
very well made nice material my dog is 50kg and fits well
It is the 7 piece I buy from this brand and the quality is great, they are resistant, easy to wash and very practical for pets
Very good quality, found me a world to find for a very chubby dog, super good 2xl
Garna harness. For the same friend, Truelove, Persha three terms, Tilki trichka kolir zminivash, blydash becoming.
For small dogs if it is valid for large dogs or try the material is quite good
Excellent collar, reliable attachments with the ability to adjust the length, the dog feels comfortable, there are no rigid knots or seams, very high quality sewn, bright colors. Very satisfied, I recommend to everyone who loves quality and affordable price. The delivery is very fast. Thanks seller
It came to me fast and well packed. It is already the second I ask.
perfect