SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet Accessory (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://petaccessoire.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's a fairly large water bottle. It is sturdier than a normal water bottle (more like a Gatorade water bottle, where it is squeezable and semi-flexible). To not spill water I had to move the funnel all the way back until I hear a clicking sound then the water won't leak when it goes in or out. My only concern is that the lid of the water bottle isn't very thick so dropping the water bottle more than several time would probably break.
love this especially how durable it is.
This water bottle is fantastic for outings with my dog! The 800ml size is perfect for long walks or trips, and itâs super easy to use. It does leak a little bit, and the built-in bowl makes it so convenientâmy dog drinks from it happily. It's a must-have for every pet owner!
Is very good
It works well, I can't wait to use this product (instructions for use are present).
And beautiful. Perfect. I loved it. Super recommend besides beautiful and practical and very good quality.
Product arrived within the time limit estimated by the seller and corresponds exactly to what was announced. I am satisfied with the purchase. Thank you!
love it
Great! Large
Very good it is my dog who will be happy to be able to drink at any time.
A very nice product is a little less convenient to use in front of the dog
Very good material, and the function is very perfect. My dog really used this today. The volume is quite enough for large or medium sized dogs. Although he prefers to drink the flowing water in the park, but this is very useful, highly recommended.
Dances are just top. I'm very much up to it. Delivery came in 8 days, I am in maximum shock. SuperđđŒI recommend it, I guess yakisna!
this is exactly what I wanted. quality feels Great and shipping was super quick. and for the price it is just so much for the money then what I get here in Norway. i recommend this to all dog owners.
800ml is a way bigger than a water tank you need to carry in a walk, itâs practical and good for a complete day out. Not for Morning, afternoon or a night dog walk. But overall itâs working and my poppy is drinking easily from the front element since itâs bigger than him đ
Cool and comfortable bottle!
A good bottle. There is no smell of plastic. Thank you seller for fast shipping.
Good for the price
Very good quality better than I expected looks very practical, I used it immediately and my pet likes it quite a bit