We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I expected it to be cheap but it's tiny! barely holds 14oz of water. my fur baby still likes it so that's all that matters! arrived a day early. BUT I AM MISSING AN ITEM I BOUGHT!
works well, but my cat gets food in the water section.
Loved my little dog rambo
Perfect for small dog
so good material my cat love it and is so prettyyyy
Absolutely love this and just like the picture 🥰 love how it refill on its own ❤️ came very fast 💨
these bowl are working good as far as I can tell, now I just need 6 more.
Ten out of ten my cat loves it plus it holds allot of food
Light weight ! Needed this I have 4 cats and they all have the exact same bowl this one is just bigger which is awesome!
absolutely perfect for my baby, she's 5 weeks old. she can reach really easy. very satisfied thank you.
It only came with one mic?
great feeding station for small cats
perfect for my cats
fantastic
Can’t wait to get this, it looks really cool :)
Thought it would be bigger for a medium but it’s a good size for my dog and she loves it package was messed up too
Nice for my cat
received intact, love it,thank you
this will definitely give our Sadie May some extra room in her corner
the plastic bottle used for the water is super small & thin, other than that all around its a solid product. the bottle top thread fits other bottles that have twist caps in case you need a bigger water bottle. food dish fits plenty for small-medium animals.